Help
Answers for people who hold a card, and for places that give them out. For anything else, write to us.
Suite A, 82 James Carter Road
Mildenhall IP28 7DE, United KingdomA person at Redeo reads every email. Tell us the place and the card, or your shop number, and we'll find it.
If you hold a card
How do I get a card?
Scan the code on the stand at the counter with your phone's camera, or open the place in the Redeo app and tap Get card. Cards are free.
The till didn't punch my card.
On a slow connection a punch can take a few seconds. If it's still missing, open the card in the app and report the missing punch within 7 days of your visit. The place checks its till and decides.
How do I use a reward?
When a card is full, show its code at the counter and the till brings the reward up. The card says how long the reward stays valid.
Do punches expire?
Each place decides. Its card says whether they do.
A place changed or ended its card.
Your punches stay. The card shows what changed and from when. If a card ends, a reward you've earned stays valid until it expires.
I have a new phone.
Sign in to the Redeo app with the same email address. Your cards and punches come with you.
How do I delete my account?
In the app: Me, Privacy and data, Delete account. Or use the privacy request form. The deletion runs after 7 days, in case you change your mind.
If you run a place
How do I start?
Sign up at app.getredeo.com, add your place and your first card, then pair a till. We look at every new shop before it goes live. You pay for your plan as you finish setting up.
How do I pair a till?
Open till.getredeo.com on the tablet, phone or computer at your counter. In the panel, Tills gives you a code: type it on the till within 15 minutes.
Can I use Square?
Yes. In the panel, connect Square from Tills. A sale with a customer's Redeo code on it punches their card.
When do I pay?
As you finish setting up, for the days until the 1st. Then you pay each month in advance on the 1st, and Stripe takes the payment. We don't add VAT at the moment.
Someone left my team.
Remove them in Team. They can't sign in to the panel or a till after that, and their till PIN stops working.
How do I leave?
Settings has Close. Your cards keep working for 30 days and card holders are told the same day. You can change your mind until then.
About your data: the privacy policy and the privacy request form. The rules: terms for customers and terms for businesses.