Deleting your Redeo account
Redeo is made by AUTH LTD. To delete your account and its data:
- In the Redeo app, go to Me, then Privacy and data, then Delete account, and hold the button until the card is cut.
- Or, without the app, choose "Delete my account and data" on this form. We check it's you, then start the same 7 days.
The deletion runs 7 days later, in case you change your mind. Signing in before then keeps your account.
What's deleted: your account and sign-in, your cards, punches, rewards, claims and receipt photos, your phones and notifications, your Wallet registrations, the emails we sent you, and your closed support tickets.
What's kept: our record of your request, with your name, for 6 years, as proof it was done. An email confirming the deletion, deleted the day after it's sent. A support ticket still open, until we've answered it. Places keep totals by day and hour, with no names in them.
A card already in Apple Wallet or Google Wallet stays there until you remove it, but it stops updating and its code stops working.
You can also email [email protected] or write to AUTH LTD, Suite A, 82 James Carter Road, Mildenhall IP28 7DE, United Kingdom.
If you're unhappy with our answer, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, or 0303 123 1113.
How we handle your data: privacy policy.